UNDERSTANDING THE CUSTOMER EFFORT SCORE (CES)

The Customer Effort Score also known as CES, plays a crucial role metric in customer service. It assesses how much difficulty customers expend when engaging with your business. A high CES points to that customers find it easy when resolving issues your brand. Conversely, a low CES reveals areas where the customer journey requires improvement. By t

Want to ignite user engagement and boost your audience's experience? Gamification is the secret sauce! By incorporating game-like elements into your platform, you can motivate participation and build a more engaging environment. Here are 5 proven gamification strategies that will level up your results: {Points and Badges: Reward user actions with